AI in businesses during Covid-19
Automation is something helps human to find a solution for a
complex solution. Millions of employees might not want to come back to their work due
to this COVID-19 outbreak. This decision left owners with no option but to take
automation into point of consideration to run their businesses. Businesses
prepared themselves with automation in pandemic and that’s how they innovate
with technologies like robotic process automation, artificial intelligence, and
machine learning.
Implementation of AI
in hospitals-
Scientists and engineers built robots that helped doctors in
a great way. ‘Rakshak’, a robot created by central railways to deliver
medicines to corona patients. In cities like Jabalpur, a young engineer created
a robot that helped a lot to doctors in the treatment of patients.
Doctors used messages to send information like prescriptions
to the patients. They are also sending SMS alerts to the people about their
Covid status (positive or negative) directly to their mobile phones.
Relationship between
businesses and automation-
This pandemic is now pushing companies and businesses to
automate their workplaces even faster than expected at the global level. In
India gradually, different firms are accelerating automation. It might displace
many of the existing jobs but also at the same time, some new jobs will be
created in technologies like the robot revolution. In this pandemic some of the
important aspects like cash flow marked economy, from huge businesses to individual,
startup businesses.
Many of them were shut down during the outbreak but some of
the businesses took the initiative to start using automation in their
businesses. Augmented reality and virtual reality are coming into practice and
in this way; they could be able to minimize gatherings for social distancing.
How automation change
businesses?
For some businesses, the adoption of automation came out to
be a reward during this pandemic and helps in improving performance by reducing
costs.
There are many automated SaaS tools to enable business
owners to manage business processes. Accounting tools like Xero, Freshbooks can
help owners to keep track of finances at the office or home. Data generated by
artificial intelligence helped businesses to understand to match production,
supply, and demand.
Automation in team
collaboration –
Luckily, we have applications pre-pandemic that ensured team meetings. During pandemic businesses assigned tasks online to their employees with the use of automated tools. Automated notifications and reminders also helped people to stay tuned to the company they are working in.
Brand consistency in
production and inventory-
Marketing efforts started automating, adoption of
applications like Buffer or Hootsuite helped businesses to schedule hundreds of
social media posts at once and thus provides their customers with speedy
feedback. In this way, it also helps in optimizing workplace performance in
maintaining brand consistency. To minimize to face to face contact with people
many of the services used to send SMS to a larger extend during a crisis. It
helped in broadcasting and showcasing products that are launched during this
pandemic. It helped retailers to stay connected with their customers. In some
surveys, it was also found that the sale was increased later after using an
automated SMS system.
To reduce the physical presence, automated messages played a
great role. Now almost every company is using this feature to remind about the
payments or bills to customers.
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